Chris Andrews, Ph.D.

Senior User Experience Researcher · Cisco

2023–2026 · Bloomington, Indiana (remote)

• Built the department's UX research practice as the sole researcher, creating learner personas, jobs-to-be-done overlays, journey maps for 3 product areas, module-level feedback loops, a research repository, and a process used by all 3 designers.
• Directed Meraki demo-platform research through 15 interviews with field SEs, partner sellers, and internal Cisco users, plus a 201-response survey that moved dCloud teams to revise demo tags, remove outdated demos, improve search, and adjust content curation.
• Moved instructional designers from late fixes to formative feedback by co-creating a research process three designers ran on their own during course development.
• Owned digital learning analytics after a data analyst vacancy, reducing data prep from 2–3 hours to ~30 minutes and filtering ~1,000 weekly survey comments into ~25 actionable issues.
• Challenged a flagship certification metric by showing, through analysis of 1,137 learners, that it measured compliance rather than learning.
• Created AI-assisted research workflows across Python, Tableau, and Qualtrics, including feedback categorization, dashboard summaries, urgent-issue notifications, and a cross-Cisco Lunch and Learn on AI in UX research.
• Ran Cisco Live 2025 research with 45 customer and partner interviews and 64 survey responses, examining how enterprise practitioners use AI in professional learning workflows.

Product Lead, Volunteer Board Member · Empowered Vote

2025–present · Remote

• Proposed AI-augmented development as the nonprofit's primary build model, then built and shipped 5 core platform features through Claude Code in 3 months.
• Tested Compass, Essentials, and Read & Rank, translating findings into onboarding, wording, and interaction-design changes.

Research Scientist and Senior Associate Instructor · Indiana University Bloomington

2016–2023 · Bloomington, Indiana

• Directed 20+ digital learning product studies, producing 60+ reports, briefs, and presentations for product teams.
• Structured mixed-methods research on Hypothesis, a collaborative annotation SaaS, using 50+ behavioral observations and 7 focus groups to guide roadmap discussions with engineering and PM leads.
• Tripled enrollment in ALL IN, a statewide K-12 assessment-literacy program, by surveying 1,000+ educators and designing its workshop activities and materials across three curriculum revisions.
• Taught educational psychology to future teachers; rated outstanding by 90% of students.

CTE Teacher and Department Chair · Nebo School District

2009–2016 · Spanish Fork, Utah

• Designed seven CTE media courses from scratch for 800+ students, writing every rubric, performance task, and portfolio assessment against Utah state standards.
• Improved learner outcomes 10% each year by revising units based on student surveys, interviews, and performance-test results.
• Led professional learning for Utah's video production teachers, including their annual three-day conference.

PhD, Learning Sciences · Indiana University Bloomington (2023)

Interdisciplinary program combining educational psychology and human-computer interaction. Methods coursework spanning mixed-methods design, qualitative analysis, quantitative methods, HCI evaluation, and learning analytics.

MA, Teacher Education · Brigham Young University (2016)

BS, Technology and Engineering Education · Brigham Young University (2009)