Selected Work
Work
Selected case studies from my UX research practice. Each traces how I move from an ambiguous starting question to a decision a team could act on, spanning recent industry research at Cisco Meraki, dissertation research at Indiana University, and current AI-augmented building at Empowered.Vote.
Learning Hub 2.0 — platform refresh research
End-to-end mixed-methods research informing a refresh of Cisco Meraki's flagship self-paced learning platform.
Demo experience research → cross-org infrastructure changes
Mixed-methods study of Meraki demo experiences that expanded into cross-org findings and concrete platform changes.
Hypothesis annotation tool — dissertation research
Mixed-methods research on social annotation as a mechanism for collaborative learning in online university courses.
Empowered.Vote — shipping voter tools as an AI-augmented builder
Shipping production TypeScript features for a civic-tech voter platform using Claude Code as primary development partner.
Digital Learning User Journey Map
A research-grounded journey map tracing the end-to-end learner experience across the Cisco Meraki digital learning ecosystem. Password-protected.